Each program of the House of Hope must share the following policy with their clients. To obtain a physical copy of these rights, either print the page, or call 614-291-4691.
Each client admitted to the House of Hope has the following rights:
A ‘grievance’ is an official complaint made by a client against the House of Hope or its staff. Each program of the House of Hope must post the following Grievance Procedures in a place visible to the program’s clients:
The House of Hope gives notice to all program participants that a grievance process exists. If the component of the participants’ BILL OF RIGHTS has been violated, he/she must submit grievance in writing. The grieving party must include the dates the incidence occurred, names of the persons involved and a brief description of the incident. The participant is to sign the incidents report and give it to the Program Director. If the participant does not wish to give the incident report to the Program Director, he/she can mail it to:
OHIO MHAS
James A Rhodes State Office Tower
30 East Broad Street 8th Floor
Columbus, Ohio 43215
(614) 466-2596
FRANKLIN COUNTY ADAMH BOARD
447 East Broad Street
Columbus, Ohio 43215
(614) 224-1057
OHIO CIVIL RIGHTS COMMISSION
220 Parsons Avenue
Columbus, Ohio 43266-0543 OHIO LEGAL RIGHTS
8E Long Street
Columbus, Ohio 43215
(614) 466-7264
1-800-232-9181
OHIO LEGAL RIGHTS
8E Long Street
Columbus, Ohio 43215
(614) 466-7264
1-800-232-9181
US DEPT. OF HEALTH & HUMAN SERVICES
Civil Rights Regional Office
105 W. Adams
Chicago, IL 60643
(312) 836-2359
To reach the House of Hope Client Rights Officer, call 614-580-2741.
If the grievance is given to the Program Director, a resolution will be forthcoming within 21 Days after the grievance is received. If the participant needs assistance in filing the grievance, a staff member at the House of Hope will do so, with an interpreter present, if needed.
The House of Hope always strives to protect the privacy and confidentiality of our clients. Due to the 2020 COVID-19 State of Emergency, Ohio Governor Mike DeWine has issued emergency action 5160-1-21, which allows healthcare providers like the House of Hope to offer counseling services through telehealth (phone, computer) with fewer restrictions. As such, there are certain limitations and risks to privacy with telehealth that we want to make you aware of:
Note: There are also important benefits to telehealth counseling. You save on travel expenses and time since you can participate from the comfort of your own home. You also will not have to risk traveling during bad weather.
Celebrating 60 years of service.
825 Dennison Ave
Columbus, OH 43215
614-291-4691
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